A: Orders usually ship within 1-2 business days. Personalized items ship within 1-3 business days. Bethlehem Crafts processes orders Monday through Saturday, excluding holidays when the USPS is also closed. Carrier delivery times typically take 1-5 business days for standard domestic shipping, but may be longer during peak Christmas season.

A: Yes. Bethlehem Crafts accepts returns and exchanges within 30 days of receipt of your purchase. To initiate a return or exchange, please ensure the request is made within this timeframe. Customers are responsible for return shipping costs; however, we offer a discounted shipping rate to make the process more affordable. We recommend retaining original packaging and providing proof of purchase when returning items to ensure a smooth transaction.

A: All orders ship from our inventory held in Noblesville, Indiana or Fredericksburg, Virginia. Bethlehem Crafts imports genuine olive wood carvings from the Holy Land to the United States to ensure quick delivery times and qualilty control.

A: Bethlehem Crafts offers free shipping on all orders over $35 within the domestic United States. For orders under $35, shipping costs are calculated based on the weight of the items at checkout and typically range between $5 and $10. Customers can also choose expedited shipping for an additional fee to receive their orders faster. Bethlehem Crafts partners with USPS, UPS, and FedEx to ensure reliable and timely delivery, providing multiple shipping options to accommodate your needs.

A: No. Bethlehem Crafts does not offer international shipping through our online store at this time. Please contact us directly if you need international shipping.

A: No. Bethlehem Crafts does not operate a brick-and-mortar retail store. In addition to offering authentic Holy Land olive wood items for sale on Etsy and through our website, we also bring our widest selection of products directly to churches and Christian events by invitation. This allows customers to see and purchase our handcrafted olive wood religious items in person while supporting Christian artisans from Bethlehem and the surrounding communities. If you are interested in scheduling a visit to your parish please contact us directly.

A: If you have a question or concern you may contact us at jq.bethlehemcrafts@gmail.com. If you need to speak by phone, we can set up a convenient time to call via email. We typically respond to messages in less than 24 hours.